Meet the team!

Meet the team on a mission to bring affordable luxury, wellness, and relaxation to Southern New England!

meet Our Team

Carol Benoit

Carol Benoit

Founder and Owner

Bob Hebert

Bob Hebert

Repair and Maintenance

crystal waters hot tubs
crystal waters hot tubs
crystal waters hot tubs

meet the owner, carol benoit

Right: Carol and her daughter Crystal, who she named the business after, are the mother-daughter hot tub team that makes up Crystal Waters Hot Tubs!

crystal waters hot tubs

There are few people you meet in life that are quite like Carol Benoit. With a heart of gold and a passion for customer service, it was an easy decision for her to chart her own course and open Crystal Waters Hot Tubs.

After all, she had a massively successful career selling hot tubs and learning the ins and outs of the industry. She started in the industry in 2016 and by the end of 2020, she had generated more than $2.5 million in revenue for her company.

However, she knew in her heart, that working for another company just didn’t stack up to her impeccable standards of service, product knowledge, and most importantly, personal customer relationships. So, she decided to own her future and open her own business. Becoming an entrepreneur was an easy choice for her – she knows her worth and isn’t afraid to do all the steps necessary to operate a successful business.

In 2021, she opened the doors of Crystal Waters Hot Tubs, with a Mission to focus on PEOPLE.

Carol Benoit Crystal Waters Hot Tubs

She was crystal clear (pun intended!) about her passion to provide genuine personal service in a friendly and caring manner while providing the absolute best products on the market, all backed by a solid warranty.

She values relationships over transactions, strong communication, and the commitment to her word – always under-promising and over-delivering.

Crystal Waters is a family owned, local business. Carol works alongside her daughter Crystal, who the company is named after. Together, these ladies understand the needs of their clients and their community. In fact, your purchase gives back as they actively participate in Swipe for a Cause with all proceeds going to Hospice.

Outside of work, Carol is a fun, vibrant, and caring individual who loves to dance, laugh, and get the most out of life. The most important things in her life are her family, especially her granddaughter and her beloved dogs. And, this family-owned business stays together so don’t be surprised if you meet her granddaughter or doggies on a visit to the showroom!

At the end of the day, this fierce female entrepreneur hopes to inspire other female entrepreneurs to follow their dreams, because she believes she is proof that they do come true!

delivering wellness to southern new england

The team at Crystal Waters wants to make New England a more relaxing place! See our hot tubs in action and hear from our valued customers.

Our customer Brenda from Jamestown created this amazing backyard oasis! We are so happy to have helped her make this dream a reality!

Andrew CarterAndrew Carter
21:05 09 Apr 23
Crystal and Carol made the experience of picking out a new hot tub way less stressfu! If it wasn't for them I'd probably still be looking. I was able to get a fantastic price, and because of that I was able to get the fancy tiki torches to go around the hot tub. I think it will really add to the already tranquil feeling of being in a hot tub. I am counting down the days until it arrives! Thanks again Crystal and Carol, for your .outstanding service! I will 10/10 recommend this place to all my friends and family that are in the search for a luxury hot tub at a phenomenal price 🙂
Dan BulanDan Bulan
02:37 07 Apr 23
Carol and Crystal are wonderful people to do business with. They are both extremely friendly and knowledgeable. They will treat you more like family and not just a customer. Can’t say enough good things about this place. If you are looking for a hot tube look no further. Highly recommend.
Jessica BourgetJessica Bourget
00:13 04 Apr 23
When you’re here your family! Carol & Crystal are an absolute delight to work with- they make you feel like you’re family. They went above and beyond to make sure all my questions were answered and my needs were met. I honestly didn’t know much going into this buying experience seeing as it was my first hot tub purchase ever, and I left knowing all the ins and outs! I can’t wait to relax under the starry sky this summer in the luxury of my new hot tub! 10/10 recommend!
Lori AllenLori Allen
16:03 31 Mar 23
Carol was truly amazing. I wanted to finance and she has amazing 24 months 0 percent. It’s a family owned women business. Now I have a great friendship with Carol. Go see carol to buy a hot tub and a great friendship.
Craig ParkhurstCraig Parkhurst
19:07 01 Mar 23
Thank you Carol - after having the tub for about a year, we noticed a small leak in a fitting. You answered the service call after one ring and had a great technician out within an hour to solve the problem. I can’t speak highly enough about a business owner who stands behind their product!!
Rachel WesolowskiRachel Wesolowski
19:06 16 Jan 23
Carol made the entire hot tub buying process so easy and fun! I couldn’t have made the purchase as soon as I did without her financing program and the hot tub as been amazing this winter.I can’t recommend crystal waters hot tubs enough! If you’re in need of a hot tub or have any questions, Carol is the person to go to!
Felicia FariaFelicia Faria
18:26 11 Jan 23
I wasn’t sure if I would be able to have the funds to own a hot tub, but I went to see Carol and she completely eased my mind! She does 24 months 0% and I couldn’t find another deal like that anywhere else! Carol is an absolute sweetheart and truly cares about her clients and what she does. Thank you Carol!!
David TysonDavid Tyson
16:59 20 Aug 22
Carol was fantastic! She really helped us decide which hot tub was perfect for us and whenever we have questions she's right there for us.We really love the hot tub!
liz Vazquezliz Vazquez
15:32 18 Jul 22
First time purchasing a hot tub and I must say our experience with Carol has been superb. Carol was very welcoming and took the time to explain to us the different hot tubs she offered and the different features available. She had a hot tub in stock and ready for delivery with all the bells and whistles that I wanted. We put a deposit and took a week to prepare the area where the hot tub was to be placed. She followed up with me during that week. Following week we went in and paid in full and she immediately put us on the delivery schedule for that weekend. Delivery went great, as expected. We are so happy to have purchased from Crystal Waters. Carol is amazing at what she does and truly enjoys her job. Customer service was above and beyond. I will definitely recommend for anyone looking to purchase a hot tub.
Andrew MajotAndrew Majot
01:38 31 May 22
I really enjoyed working with Carol. She guided me through all of the available options, models etc., to help me choose the best hot tub for my needs. Their customer service is awesome. I absolutely love my hot tub and so do my friends lol.I researched various hot tub companies before making my purchase and Crystal Waters Hot Tubs had the best price and selection. If you are in the market for a hot tub this is the place to go.
Kenneth CroweKenneth Crowe
12:28 11 Jul 21
Carol, is inviting, warm, friendly and knowledgeable. She really wants you to be happy with your decision and will take the time to understand what your looking for. The new location is beautiful, with hot tubs displayed on the showroom floor for you to really figure out what works for you. Great variety with top of the line products! Carol (Crystal Waters Hot Tub) has what your looking for!! Couldn’t be Happier with our hot tub, Thank You Carol!!

Crystal Waters is a family run business bringing affordable luxury and relaxation to New England. We are your one-stop-shop for all things hot tubs! We put luxury within reach with 24 month, 0% financing and shipping to RI, MA & CT. 


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